Anonymous
map-marker Las Vegas, Nevada

Western Appliance is a Fraud!

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All the negative things that are said about Western Appliance on the internet are the ABSOLUTE truth. Ron the *** is a true scammer. What he promises compared to what he delivers is totally unacceptable. Lie after lie. One *** story after another. DO NOT GIVE THIS GUY YOUR MONEY! I could give you all the gory details but after reading many other internet reviews I think it's all pretty obvious. He asks for money upfront. Specifically promises you a product (in my case a Viking Refridgerator 2010 or newer, among many other things) then delivers an almost 20-year-old Kitchen Aid that is missing a front panel. Hopefully, there is a state mechanism to shut this business down before he rip's off any more people. I certainly will be pursuing any legal remedies available as I hate to think he continues to mislead and steal people's money. He should be put in jail! Sincerely, Ron Mancuso, Las Vegas, NV
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Loss:
$3000
Pros:
  • His brother mark
Cons:
  • Did not deliver the product promised
Reason of review:
Bad quality

Preferred solution: Full refund

1 comment
Guest

Closed

Anonymous
map-marker Las Vegas, Nevada

Western Appliance -- Thank You!

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This morning, my wife and I had a kitchen package delivered and we are so happy with the set! We went to see Ron and Mark at the warehouse, purchased the set, and set it up for delivery. Today it was delivered and EVEN MY WIFE is thrilled with how it looks in our home! The delivery guys were very nice, took away our old junk, installed the new and were on their way. Although they were about 30 minutes later than we had scheduled, Ron called me to let me know that they were on their way. These guys really do know how to please a customer. Paul
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Pros:
  • Quality and service
Reason of review:
Everything went well
Anonymous
map-marker Las Vegas, Nevada

Western Appliance Is Awesome!

My experience (s) with Western Appliance are and always have been very positive! My husband and I have been purchasing quality used appliances from these guys for a few years now for our rental properties located in Las Vegas. They have been very helpful and courteous before and after the sale! I will continue to purchase from these guys because they not only have reasonable prices on used appliances but they have experience and knowledge in the repairs as well. I recommend anyone who has need of a used appliances for themselves or rental properties or appliances in need of repair in the greater Las Vegas area to contact Western Appliance. Thanks Ron!
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Reason of review:
Good customer service
Morganne R
map-marker San Francisco, California

My appliances were sold to someone else

If you plan to buy your appliances at Western Appliance on West San Carlos, San Jose, beware!!! Make sure you get them delivered when you can, otherwise, do not trust them to hold them for you if you are not ready to install them right away. They end up selling them to other customers, and when you need them, you have to wait until they get reordered. The day before our delivery, one of the managers, Robert Ortiz, called us to say that the range was on "backorder" and will not be delivered with the rest of the articles. Instead of being honest and polite, he immediately adopted an aggressive and belligerent attitude, stated the facts and didn't allow for any negative reaction, saying "don't interrupt me, I told you not to interrupt me," "I can't snap my fingers and get it for you." When I asked him what he proposes to do next, he said he can expedite the order and it may take a week, maybe more. It was clear that he was not prepared to listen to me and he simply hung up on me in the middle of the conversation. We decided to get a refund and buy our appliances somewhere else. It was another manager, Eric Moir, who was very polite and considerate, and helped us as much as possible. He agreed to refund us the money. On a positive note, at an earlier date when we had other appliances delivered from Western Appliance, they were very carefully handled by the delivery guys and I have only good things to say about their neatness and professionalism.
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1 comment
Guest

Western Appliance sucks. They are all closed now and they sold me Demo Floor models every single time.

edyeh
map-marker Los Angeles, California

GE Servce and A&E Repair sucks

I bought my appliances from the store, and got the services. They are the worst I've ever experienced. I was extremely disassified with your services. The initial repair person came out and took 2 hours to tell me he didn't have the right part. 3 weeks later, an appointment was finally made. The 8-12 window is an unacceptably disruptive time frame. The company did not call us to confirm the appointment. The service person was late, and did not call to tell us he was going to be late. He was rude when he arrived, and did not clean up the mess he made. I plan on contacting Western Appliance and the CEO of GE and GE Services with this complaint and recommend they cancel their services with your company.
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Loss:
$500
Anonymous
map-marker Las Vegas, Nevada

Western Appliance

I am a long time customer of Western Appliance located in Santa Cruz, CA. I have spent thousands of dollars over the years on appliances, as we own about 50 rental units, not to mention buying appliances for my own homes. Anyway, I visited the store a few weeks ago and ordered a drop in range for a remodel that I'm currently working on. I gave them the measurments and placed the order. I also purchased a dishwasher and a microwave. I received the appliances, minus the microwave that they said was in stock, which was not. Anyway, the drop in range was the wrong size so I called them to let them know. Now get this..even though they made the mistake, they want to charge me a 10% re-stock fee and additional fee to re-deliver.I argured the point, to no avail, so I decided I would just give them what they are asking for..a measly $40.00. I will never use them again because of this and I can't believe they would loose thousand of dollars in future business over a re-stock fee!
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